We offer free worldwide delivery.
UK Orders - We use Royal Mail 'First Class Signed For' service to deliver orders within the UK. From dispatch they usually take no longer than 1-2 working days to arrive.
European Orders - We use Royal Mail 'First Class Tracked and Signed' to deliver orders within Europe. From dispatch they usually take no longer than 3-5 working days to arrive.
International Orders - We usually use Royal Mail 'First Class Tracked' or 'First Class Signed' to deliver orders internationally. From dispatch they usually take no longer than 5-15 working days to arrive.
For complete piece of mind we offer a 28 day money back guarantee including FREE returns. So if you are not completely satisfied with your Keinberg timepiece for any reason whatsoever simply email us at email@example.com with your order number within 28 days of your purchase and we will arrange a FREE return and a refund or exchange.
The item must be in its original condition including all materials, such as the original paperwork, packaging and free gifts.
When ordering from outside the EU, custom duties and sales taxes are not included in our pricing nor shall they be refunded if an item is returned. Therefore it is your responsibility to pay any applicable customs or sales taxes in your own country.
Keinberg offer a 2 year international warranty.
The warranty covers defects for 2 years from the purchase date. So if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any self-inflicted damage so the warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests.
Please email us at firstname.lastname@example.org for any warranty issues.